Dermatologists Communication Skills and Performance From Point of View of Patients

Nasim Farajtabar Nashli; Parvaneh Hatami; Zeinab Aryanian; Abbas  Rahimi Foroushani; Reza Robati; Azadeh Goodarzi; Masoud Assadi; Narges Ghandi

doi:10.5826/dpc.1302a120

Dermatologists Communication Skills and Performance From Point of View of Patients

Authors

Nasim Farajtabar Nashli Autoimmune Bullous Diseases Research Center, Tehran University of Medical Sciences,Tehran, Iran
Parvaneh Hatami Autoimmune Bullous Diseases Research Center, Tehran University of Medical Sciences,Tehran, Iran
Zeinab Aryanian Autoimmune Bullous Diseases Research Center, Tehran University of Medical Sciences,Tehran; Department of Dermatology, Babol University of Medical Sciences, Babol, Iran
Abbas Rahimi Foroushani Department of Epidemiology and Biostatistics, School of Public Health, Tehran University of Medical Science
Reza Robati Skin Research Center, Shahid Beheshti University of Medical Sciences; Department of Dermatology, Loghman Hakim Hospital, Shahid Beheshti University of Medical Sciences, Tehran, Iran
Azadeh Goodarzi Department of Dermatology, Rasool Akram Medical Complex Clinical Research Development Center, School of Medicine, Iran University of Medical Sciences; Skin and Stem Cell Research Center, Tehran University of Medical Sciences, Tehran, Iran
Masoud Assadi Health Research Institute, Babol University of Medical Sciences; Department of Medical Ethics, School of Traditional Medicine, Shahid Beheshti University of Medical Sciences, Tehran, Iran
Narges Ghandi Department of Dermatology, Razi Hospital, Tehran University of Medical Sciences, Tehran, Iran

Keywords:

communication skills, Calgary- Cambridge Observation Guide, CCOG, dermatology, Persian

Abstract

Introduction: Effective communication is an important issue in patient-doctor interaction which is even more important regarding chronic disorders which need a strong relationship between patient and clinician for better compliance and optimal control disease.

Objectives: This study was aimed to develop the best cultural adapted Persian version of the 28-item Calgary- Cambridge Observation Guide (CCOG) questionnaire.

Methods: In this descriptive‑analytic study, data collected from 400 patients attending the outpatient dermatology clinics of 3 major hospitals in Tehran using the modified Persian version of CCOG questionnaire, both before and after being visited by dermatologists.

Results: The difference of CCG scores for all of questions, except for questions number 1,16 and 22, was statistically significant. The highest score, both before and after visiting, attained by question regarding being respectful. The lowest scores for necessary behavior and the adequate amount of execution were related to questions number 3 (Introducing self) and 4 (Introducing role), respectively. Age and educational level of patients were significantly correlated with their expectations regarding communication skills of clinician.

Conclusions: This study showed the acceptable validity of modified Persian version of CCOG-24 item questionnaire. Our findings also demonstrated that there was a significant difference between what patients expected from a dermatologist and the manner they actually were treated regarding physician communication skills.

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